What should I do if I did not use my promotional code?
We are unable to manually enter discounts after the order has been placed. However, if you act quickly, you may
How do I know you received my order?
After you've placed your order, you'll receive an order confirmation message with your order number. We will also send you
When will my order be delivered?
Usually, our products are shipped within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, orders may
After I’ve placed my order, can I change it?
Unfortunately, once an order has been placed, it cannot be changed. Every purchase is final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Sure! Once your order is confirmed, go to your account and navigate to 'Orders'. Find the order you’d like to
How can I view my order status without an account?
First, you must be logged into an account when placing your order to be able to view the status of
What do I do if my product hasn’t arrived yet?
You can check the progress of your order at the courier website by clicking on the tracking link sent to
How does PoolRx work?
Once the unit is added to the skimmer (or pump basket), all blue minerals dissolve out of the cylinder and
Where should I install the Pool Unit or the Booster?
We recommend placing the unit in the skimmer if there is good water flow. This allows more time for the
Is it safe to swim immediately after adding PoolRx unit?
Yes, the minerals start dissolving as soon as its added to the pool and it's diluted in the body of